Shipping policy

Lila Collection — Shipping Policy

At Lila Collection, we’re a small, new business and each order is carefully prepared and packed with love. Thank you for supporting our small business

Processing Times

Orders are usually processed and dispatched within 2–3 working days.

Please note that during busy periods, processing may take a little longer. We’ll always do our best to get your order to you as quickly as possible.

UK Delivery

We currently ship within the UK.

Standard Delivery: 3–5 working days after dispatch.

You’ll receive a confirmation email once your order has been dispatched.

Delivery Delays

Once your order has been dispatched, delivery is handled by the chosen courier. While we’ll always do our best to help, we cannot guarantee delivery dates or be responsible for delays caused by the courier.

Incorrect Address

Please make sure your delivery details are correct before placing your order. If an incorrect address is provided, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us at admin.lilacollections@gmail.com as soon as possible with your order number and details of the issue, and we’ll do our best to help.