Refund & Returns Policy

At Lila Collections, we want you to be happy with your purchase. If you change your mind about an item, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, items must be:

• Unworn and unused

• In their original condition

• In their original packaging

• Returned with any original tags attached

• Returned securely packaged to prevent damage during transit

For hygiene reasons, items that have been worn, used, stained, damaged or altered may not be accepted for return.

If an item was individually packaged, please return it in its original packaging where possible.

You will need to provide your order number or other proof of purchase when requesting a return.

How to Request a Return

To request a return, please email us at admin.lilacollections@gmail.com.

 within 14 days of receiving your order.

Please include:

• Your order number

• The item(s) you wish to return

• The reason for your return

We will then provide you with the return instructions and return address.

Please do not send an item back before contacting us and receiving return instructions.

Return Postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us.

Original delivery charges are generally non-refundable where you have simply changed your mind.

If you are returning an item because it is faulty, damaged or not as described, please contact us before returning it so that we can provide the appropriate instructions.

Damaged or Incorrect Items

If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible at admin.lilacollections@gmail.com

 

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will review the issue and let you know how to proceed.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your bank or payment provider additional time to process the refund after it has been issued.

Exchanges

If you would like to exchange an item, please contact us admin.lilacollections@gmail.com before returning it. We will explain the available options.

Sale Items

Items bought during a sale are still subject to your statutory consumer rights. This means that sale items may be returned where the law gives you a right to do so.

Non-Returnable Items

Certain items may not be eligible for return where an applicable legal exception applies, including items that have been personalised or items which, for hygiene reasons, cannot be returned after being unsealed.

Nothing in this policy affects your statutory rights as a consumer under UK law.

Return Address

Returns should only be sent to the return address provided by Lila Collections after your return request has been approved.

Lila Collections reserves the right to refuse a return where the item does not meet the applicable return conditions or where the return falls outside the applicable return period, subject to your statutory consumer rights.